By booking an appointment at Charleston Head Spa, you agree to the following terms:

Cancellation Policy:

• Clients must provide at least 24 hours' notice for cancellations or rescheduling.

• Large group bookings (3+ clients) require one week’s notice for cancellations.

• Cancellations made within 24 hours of the appointment will result in a 30% charge.

• No-call, no-shows will be charged 100% of the service price.

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Late Arrivals:

• Clients should arrive at least 5 minutes before their scheduled appointment.

• Arriving late may result in a shortened service time to accommodate other bookings.

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Age Requirements:

• Clients must be able to remain still during their service.

• Minors must have parental consent and a parent/guardian must be present during the service.

Gift Card Policy:

• Gift cards are non-refundable and do not expire.

• Gift cards cannot be exchanged for cash.

Liability Waiver:

• Clients acknowledge that services are provided by licensed professionals but accept that results may vary.

• Charleston Head Spa is not responsible for adverse reactions or sensitivities to products used.